Feedback gives you a complete view of all comments and allows you to conduct searches based on their content and metadata.

Filters

You can use filters to view comments that meet a specific criteria.. 

Important: Any custom segments you create will also appear in your filter bar under 'Custom Segments'. 

Search

The search box allows you to find comments based on keywords they contain, customer metadata, attributes or themes. 

To increase the granularity of your search queries, use " " marks to search for specific strings. 

N:B The sentiment bar at the top of the page is dynamic and will change depending on the search query. 

Exporting Data

At the top right of page you have the option to export your current view.

Here you can export a csv file of any search you apply. 

If you have any questions or would like to add more metadata to your existing project, please contact [email protected] 

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