Key Features & Support

Your go to guide for the key parts of the Chattermill dashboard

12 articles in this collection
Written by Junior Hewitt, Anisha Kainth, and Billie Bradley

Workflows

Find out how Workflows can keep your Customer Experience ahead of the curve!

Written by Billie Bradley
Updated over a week ago

Survey Sample Size Calculator

How many people need to take your survey to make it statistically significant?

Written by Billie Bradley
Updated over a week ago

Adding Tags

How to add tags to comments

Written by Anisha Kainth
Updated over a week ago

How to invite users to a project

Users with admin access can invite other users to dashboards they have access to, here is how to do it

Written by Junior Hewitt
Updated over a week ago

Feedback Search Cheat Sheet

How to use Search in Feedback to find exactly what you need

Written by Junior Hewitt
Updated over a week ago

Feedback Explained

How to use Search to see what your customers are saying across all channels

Written by Junior Hewitt
Updated over a week ago

Metrics Explained

Visualise your analysed data in a series of interactive charts.

Written by Junior Hewitt
Updated over a week ago

Definitions & FAQ's

Themes, Categories, Sentiment - What does it all mean?

Written by Junior Hewitt
Updated over a week ago

How to reset your password

Reset your Chattermill password

Written by Junior Hewitt
Updated over a week ago

Custom Segments Explained

How to filter and segment groups of customers using custom segments within your Chattermill dashboard

Written by Junior Hewitt
Updated over a week ago

Custom Dashboards - Group your Metrics Charts

Use dashboards to create customisable reports, using multiple metric charts

Written by Junior Hewitt
Updated over a week ago

Pulse Explained

An overview of the Pulse Tab and the available metrics.

Written by Junior Hewitt
Updated over a week ago